Feedback boxes installed at BKMC-MTI, To address Grievances and improve health care services

Swabi: The administration of Bacha Khan Medical Complex (BKMC-MTI) took another good step towards healthcare services; feedback boxes have been installed in different areas of the hospital to gain the trust and confidence of patients who visited the hospital.

Initially, 15 boxes have been installed in different wards including, Gynae, Paeds, new and old emergency, laboratory, operation theaters, OPD, ICU, waiting areas, and other such areas where the public can easily drop suggestions/complaints in the feedback box. The dedicated employee collected suggestions/complaints weekly to check and address all these issues, said Assistant Manager Quality Assurance,

“Patients’ feedback provides valuable information about what patients and attendees think about the healthcare services offered; examining patients’ feedback will give a direct insight into what is working well and what needs further improvement in the way care is delivered,” said AMQA.

Commenting on the installation of feedback boxes, the hospital director Dr. Amjad Mahboob said this project has set a new benchmark for the health services excellence in BKMC-MTI “ the installation of these boxes has not only helped us in capturing feedback but also in effectively engaging with the patients”.

This feedback gets escalated to respective departments. Additionally, suggestions and complaints can be also registered online through the link https://bkmcs.edu.pk/registerdcomplaint  provided on our official website which is www.bkmcs.edu.pk , HD Added

Moreover, if there are concerns related to Patient Care, Policies, Employee, Service related issues, etc., these are also regularly evaluated in the Hospital Ethics Committee meeting for ample guidance and correction, HD Added

The spokesperson of BKMC-MTI said that the management is vowed to make this hospital state-of-the-art in the region.  Our top priority is to provide the best healthcare services in OPD as well as in IBP, the spokesperson added.